After, Inc. is committed to maintaining the privacy and security of personal information. This Privacy Policy Statement, together with our Terms of Service, contains information about our policy regarding the collection and use of data on our websites (“Sites”).

Last Updated: [11/1/2024]

Privacy Notice

Domestic & General Group (the “Group”) and its family of companies, including After, Inc. (“us”, “we” or “our”) take the handling of your Personal Information seriously. This Privacy Notice applies to our US operations and, together with our Terms of Service, explains how we may use information we collect about you (your “Personal Information”). Please read this Privacy Notice carefully as by accessing this Website and by using our services ou confirm to have read and understood this Notice and agreed its terms.

What we do with your information

At Domestic & General we want to reassure you that we use your information both responsibly and securely to provide you with the best possible service. Below we explain what we do with your information and your rights to your information. If you would like any further details

Types of Personal Information we collect

• In the past 12 months, we may have collected the following categories of Personal Information:
• Identifiers, such as your name, address, IP address, and contact information;
• Customer records, such as payment details;
• Information on protected characteristics, such as gender;
• Commercial information, such as transaction history;
• Internet activity, such as information about how you use our services and websites (including browsing history and search history);
• Geolocation data (non-precise);
• Google account information if you choose to sign up for our websites or services through such account;
• Company information, such as size, domain name, and contact information;
• Appliance registration data (including photos to help us understand product issues); and
• Sensitive Personal Information, including payment account information and protected characteristics.

Unless otherwise disclosed to you, we generally only use sensitive personal information as necessary to fulfill our contracts and obligations to you, and we do not use sensitive personal information to infer characteristics about you or for purposes other than as permitted under applicable privacy law.

Sources of Personal Information

We receive Personal Information directly from you, from appliance manufacturers and retailers, and from the servicing companies with which we work.

Using your information

We are generally the “data controller” of Personal Information we receive from you. In some cases, we process Personal Information on behalf and at the direction of others, such as appliance manufacturers for which we administer requests for registration of warranties and other services and in such circumstances, we are a “data processor”.

We’ll use your information:

• as necessary to fulfil our contract with and obligations to you, including performing services, processing requests, verifying your information, and processing payments, including to recover any amounts you owe;
• to provide you with the use of our websites and services, such as services for registering products; registering, maintaining, and utilizing product warranties; creating, maintaining, customizing, and securing your account with us; as well as hosting microsites for administering product registration and warranty services to your customers or subscribers;
• for our legitimate interests in managing our relationship with you, including undertaking marketing (about our products and services and those of our third party partners) by mail, telephone, email and/or other electronic messaging services; market research; customer surveys; printing services; checking and verifying your identity and contact details; recording your conversations for training, quality and compliance purposes; undertaking internal research, and to improve our products and services; for auditing related to interactions with you, analytics and profiling for marketing purposes; for security, detecting and preventing crime, including fraud; debugging to identify and repair errors; managing the Group’s needs, such as for compliance and ethics, mergers and acquisitions, corporate governance and risk management;
• for compliance with our legal obligations and defense of claims; and
• with your consent in some circumstances.

We may have used your personal information for any of the purposes described above in the past twelve months.

We may also aggregate or de-identify personal information of visitors to our site and users of our services to obtain statistical information. Where we do so, we commit to maintaining and using such data only in a de-identified form, and we will not attempt to re- identify the data.

Sharing your information

From time to time your Personal Information and information about your product may also be shared with other members of the Group;with companies acting on our behalf or providing services to us for business purposes; with companies who are involved in the administration and operation of our business and/or services; and with companies for which a product and/or warranty is registered or market research is conducted. Afiliated third parties that may receive your Personal Information include companies we use to provide repairs, IT, mailing, and billing services, storage of paper records, and telecommunications and equipment manufacturers for which we provide warranty registration services. We also may share your Personal Information in the course of mergers or acquisitions or with law enforcement agencies in compliance with law. We do not disclose Personal Information to non-afiliated third parties except as permitted by law.

We may have shared any of the categories of Personal Information described above with these third parties in the past 12 months. Other members of Group and afiliates

We do not sell your Personal Information.

We do not share your Personal Information with third parties for cross-context behavioral advertising, also known as targeted advertising.

See “How to make requests related to your Personal Information” below for information on how to exercise your privacy rights.

Transferring your information

Your Personal Information may be transferred to other countries, which may have data protection laws that are diferent than your home country or state, including from the US to the United Kingdom or the European Economic Area (EEA), where Personal Information receives strong legal protection. Where we may transfer Personal Information from the EEA to the US, we have put in place standard contractual clauses as an appropriate safeguard

to help ensure that such information is adequately secured and that such transfers meet the requirements of applicable data protection law.

Securing your information

We are committed to the security of your Personal Information and to providing a reliable customer interface. We maintain a comprehensive information security program to help protect the security, confidentiality, and integrity of Personal Information we process and to help ensure that your Personal Information is protected against unauthorized access. Our program includes application of appropriate physical, technical, and administrative safeguards; periodic assessments; monitoring; and oversight.

Keeping your information

We keep information related to your service contract after the termination of your contract for the reasons set forth in the “Using your information” section above. We also keep your information to send you marketing materials until and unless we receive a request from you to opt-out of marketing.

All other records containing personal information are maintained as long as reasonably necessary for the purpose for which it was collected, subject to Domestic & General’s legal and business obligations.

Access to your Personal Information

Consumers in the UK or EU may request:

• A copy of the Personal Information provided to us to be sent in a commonly used format;
• To update or correct Personal Information to keep it accurate;
• To delete Personal Information from our records if it is no longer needed for the original purposes, as described in this Privacy Notice;
• To restrict the processing of Personal Information in certain circumstances;
• To opt out of certain processing of Personal Information, such as for sale, profiling, or targeted advertising; and
• Where we rely on consent, to withdraw that consent at any time.

Where applicable, consumers in certain US states may also request:

• The categories of Personal Information collected in the last 12 months;
• The categories of sources from which Personal Information was collected in the last 12 months;
• The categories of recipients of Personal Information in the last 12 months;
• The business or commercial purposes for which Personal Information was collected and used in the past 12 months;
• To delete your Personal Information from our records in certain circumstances;
• To correct your personal information; and
• To opt-out of certain purposes of processing sensitive Personal Information, such as for the purpose of inferring characteristics about you.

Please note that the above rights are not absolute and certain exemptions apply to them. If we are unable to comply with your request, we will provide you with a reason why. You may appeal any decision we make with respect to your request by contacting us using the contact information below.

Your California Privacy Rights

If you are a resident of California, you may have rights (in addition to those set forth above), including the right to opt out of sharing your personal information with third parties for their direct marketing purposes. You also have the right to obtain a disclosure of third parties we have shared information with and the categories of information shared.

How to make requests related to your Personal Information

If you have a Domestic & General My Account, you may use it to access and correct your account data, and to update your marketing preferences. Please contact us at 1-866-333- 3134 or email dataprotection@us.domesticandgeneral.com to make requests related to your Personal Information.

We may ask for additional information to authenticate your identity prior to responding to your request. Any information we collect as part of this process will be used for verification purposes only.

Please note that we may decline requests that are excessive or abusive in nature. We will endeavor to respond to your request promptly and within the time frame specified by law, usually 45 days. If we require more time, we will provide you with a reason for the extension in writing. Where permitted by law, you may also have authorized agents make requests on your behalf.

Marketing

We, along with other members of our Group may use your information to tell you about any ofers, products or services which may be of interest to you. We may contact you by mail, telephone, email and/or other electronic messaging services. Customers can change marketing preferences in My Account, or you may contact us using the contact details provided below

No Discrimination

We will not discriminate in providing our services because you exercise choices regarding your Personal Information.

Contact Details

If you need to contact us about your information or your information rights, please write to us at dataprotection@us.domesticandgeneral.com, or:
Privacy Team at Domestic & General 230 East Ave
Norwalk, CT 06855

Cookies

Cookies are small text files that are sent to your device when you visit a website. They stay on your device and are sent back to the website they came from whenever you visit it again. Cookies collect data about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies, which are cookies from a diferent domain than that of the website you’re visiting. These can help us improve our advertising and marketing.

For more information about the cookies, we use on our website and how you can manage them, please see our Cookie Notice.

Do Not Track

We do not track your activity over time and across third party websites for targeted advertising, and therefore our sites do not respond to Do Not Track (DNT) signals.

Third Party Websites

Our website may contain links or be linked to other websites (“Linked Website”). If you click on the Linked Website, you will leave our website and the content controlled by us and will be linked to the Linked Website. We do not have any control on the content on the Linked Website and cannot be held responsible for the information on, and the operation of the Linked Website. However, we will delete the link to the Linked Website upon receiving any knowledge that illegal content or otherwise is provided on the Linked Website. The operators of the Linked Website may collect information from you that will be used by them in accordance with their privacy policy, which may difer from our privacy policy. We do not control the setting of the cookies on the Linked Website, so we suggest you check the Linked Websites for more information about their cookies and how to manage them.

Customer Websites

Some companies may use our services to establish and host microsites for administering product registration and warranty services. If you have questions about how these companies process your information, please review their privacy policy.

Children’s Information

Our services and information are intended for adults and not for children under the age of 16. We do not intentionally market to, or collect information, or we sell the information of children under the age of 16.

Accessibility Statement

We are committed to making sure that our Website is accessible to everyone. To access this Privacy Policy in an alternative form, please contact us using the contact details provided above.

Changes to this Notice

From time to time, we may update this Privacy Notice due to changes in applicable law, changes in our business or for better clarity. When we make these changes, the updated Privacy Notice will be posted on our website with its efective date. Please check back frequently for changes and updates. Your continued use of our services and/or our website(s) constitutes your acceptance of these changes.